WAIT: Bricks white screen

Bugs
1

Browser: Chrome 110
OS: macOS / Windows / Linux / etc.
URL: Link to a page that illustrates this issue
Video: Short screen recording that illustrates this issue (free tool: jam.dev)

[Please describe this bug in as much detail as possible so we can replicate & debug this bug]

We just did a server swap to a new host, reactivated all the bricks and themes.
used it for a couple of hours, and then when i went back to start editing again, it just brings up a white screen. what could be the issue here??

2

make a jam.dev recording so moderators can check if it is a bug or not so they can debug it.

3

White screen usually means that something has gone wrong

If the white screen is only on that page when trying to edit or see the page, some code is wrong in there and it breaks the page.

If the white screen is global then there is a conflict somewhere and you should enable debug and see where that takes you.

4

Hi @Tomhdtactical

Kindly follow this article:

ModSecurity Error 500

Empty Canvas Issue

If the issue persists, please send admin access to help@bricksbuilder.io by using your license-purchased email. And also include this forum thread URL as a reference.

Regards,
Jenn

5

I have isolated this plugin as a conflict with my white screen issue. I activate it and it prevents Bricks from loading the page and the opposite when I disable.

Screenshot 2024-07-20 224722
Screenshot 2024-07-20 2247221194×133 8.26 KB

6

Check if there’s an update available for the conflicting plugin.