Browser: Firefox OS: Windows URL: https://dev.kravmagaangers.fr/ Note: No work on hosting nor database has been done on my side, but my hoster, PlanetHoster did change server location (IP) and software (from Cpanel to N0C)
I was working on a couple of pages in the past couple weeks, espacially on the homepage which was published and another one which was just in progress.
I just got back on the computer and everything was gone. I tried Revisions, they are all empty for the last 2 weeks. I did reached the 100 revisions, maybe thatās too much somehow ? I just donāt get how I lost those data since EVERYTHING else is still there, my other websites are fineā¦ even my bricks templates are untouched, I just lost āPagesā made with Bricks.
so, by āeverything was goneā, do you mean all the content (so the page is empty) or only the changes you did in the past couple of weeks?
My first thought was to ask the hoster what happens since something has changed in the DB most likely.
If you have access to the database, you can also check in āwp_postmetaā table, what is the content of those post_id. You should check data where āmeta_keyā is _bricks_page_content_2
Bricks doesnāt like certain migration processes and tools. Whatāll happen is the serialized GUIDs (IIRC) donāt get properly updated, which breaks the data. If you change the URL back, the Bricks data will magically appear again.
Iāve encountered this with a couple of different hostsā migration tools, but All in One WP Migration has a 100% success rate for me - it manages all the ins and outs of the serialization and updating.
@rynux,
Since you say that you canāt see any Bricks data inside that table, I certainly hope you have a backup. Iām wondering though why would this happen.
Let us know if the hoster answers.
@Pete,
Iāve personally use WPVivid, and also never had a problem. Saying that this seems to be a different kind of problem since the control panel and I guess the server was changed.
The one thing Iām curious is, why there is no more Bricks data. What about other data, is it in the database, @rynux?
You where right asking me again after hours of sleep ! My mind switched 2 ācloseā databases and was looking at the wrong one, I do have bricks data in the database, more than 60 entries with _bricks_page_content_2
I do see my content and some CSS in between the weird syntax.
Now that we know that the content is thereā¦ would be possible to send temporary login credentials to your test/staging website and a link to this thread to help@bricksbuilder.io using the email address you used during the purchase, so we can take a look at why is this happening?
Iāll probably need to install one plugin that will allow me to access a database, like this one (SQL Buddy)
Potentially a different cause, but definitely the same problem. Seen it enough to know the signs: data still present in the database, bricks built items disappearing for no reason etc.
100% guaranteed that it boils down to whatever the hosting company did changing something that hasnāt been correctly serialized
