WAIT: Failed to fetch Instagram posts with a brand new token

Bugs
1

Hi everyone,

I’m using the instagram feed option native in bricks builder. I got a key from the client (brand new) and it worked one day. Now it says:

“Failed to fetch Instagram posts.”

Where in Bricks/WordPress should I check the real reason for this? I cannot find anything at the monent.

Thanks

4

Hi André,
Thanks so much for your report!

The detailed reason should be in the WordPress debug log if debugging is enabled. Please enable WP_DEBUG and WP_DEBUG_LOG, reload the page that contains the Instagram feed after the feed cache expires or is cleared, then check /wp-content/debug.log for the Failed to fetch Instagram posts entry.

In previous cases this message was caused by Instagram returning a token validation/expiry error, so also confirm that the token is a valid long-lived Instagram token and that WordPress cron, or preferably a real server cron, is running so Bricks can refresh the token automatically. If you share the exact debug-log error message, we can tell you what it points to.

Best regards,
timmse