SOLVED: Why is the site constantly reloading?

Bugs
1

Bricks Version: 1.5.4
Browser: Chrome Version 106.0.5249.103 (Official Build) (arm64)
OS: macOS macOS Monterey Version 12.6
URL: https://iplaysite.com/

Hi Experts,

I have this crazy bug(?!) that my web page constantly reloads over and over. When you type in the URL https://iplaysite.com/ in the browser, it gets redirected to iPLAYSITE – design • code • music and reloads constantly. Also, if you try to navigate to another page like Notebook – iPLAYSITE , it gets redirected and reloads again. Sigh.

Please see the attached video to see what I mean.
Link to the Video:
https://drive.google.com/file/d/1uCTzjtOmyfdaf5vLo5kWcVXokR70pU7S/view?usp=sharing

This bug started out of the blue when I updated one of the posts. Any insight on how to resolve this issue would be so grateful.

I also tried deactivating all of my plugins, but the same reload problem occurs.

Thanks in advance.

2

Has to be JS related, first try disabling Siteground’s optimizer.

3

Thanks so much for your reply! I disabled both Sitground’s Optimizer and the Security plugins. But the redirect and reload persist.
:sleepy:

4

Note that you have somekind of redirecting going on…

Visiting the home page directly isn’t possible, it adds a URL parameter.

Screen Shot 2022-10-13 at 9.43.25 am
Screen Shot 2022-10-13 at 9.43.25 am1686×183 24 KB

5

I know. I cannot even use the inspector to troubleshoot. I used WPCodebox to update some CSS to style the image caption in the single post template. Then I just updated the text content in the post edit and update. And when I refreshed on the front-end, redirect and reload started happening.

6

Also, what is weird is when I try to access the edit Bricks template in the admin section, the reload problem also happens in the Bricks interface just like the front-end.

7

Note that you have somekind of redirecting going on…

Visiting the home page directly isn’t possible, it adds a URL parameter.

Screen Shot 2022-10-13 at 9.43.25 am
Screen Shot 2022-10-13 at 9.43.25 am1686×183 24 KB

8

Yes, I noticed that too. I wonder if my footer SVG logo file is causing some security issues. I wanted to try to change the logo file, but I cannot access the Bricks Footer template area because of the redirect and reload prob.
image

9

I deactivated the Bricks theme, and the redirect stopped and works with the default theme. And I tried to re-activate the Bricks theme but the problem persists. I also restored to 2 days ago when it was working fine but still redirects and loops.

10

Most likely something that has been added inside the bricks template then. You may need to send in a support ticket for this one, I doubt it can be solved within logging in and troubleshooting.

2 Likes
11

Thanks so much for your input!

12

Weird thing in your site logo

image
image731×110 4.65 KB

Try delete header template? Or reset your site logo in customizer.

1 Like
13

Hi Jenn,

Thanks for your reply! Deleting the header and the Footer template seems to stop the looping. I will just have to rebuild them.

Strangely, that logo path was located in the footer. But I did not touch the header or the footer template at all. Would you have any idea how the refresh line of code got added?

Thank you so much.

14

I saw it in your header section.
Sorry, I got no idea how it’s injected there too… :smile:
Anyway, just keep going as long as the problem solved. Hopefully it wouln’t come back unexpectedly :laughing:

15

I found the culprit. The redirect loop happens whenever I use the SVG version of the logo. And when I use the PNG version of the logo, it works fine.

This has to be a bug. Why wouldn’t a Bricks builder or WP have issues with SVG files? :see_no_evil:

16

I did further investigation, and I installed a plugin called SVG SUPPORT and turned on the preferred settings of my choice in the settings section of SVG SUPPORT, and now SVG files render fine. Damn, no fun being a WP newbie. :sweat_smile:

2 Likes