SOLVED: License went sour

[coder]

One of our site’s licenses suddenly was no longer “good” / working (even though the site is still listed in our bricks dashboard and the key is the same/correct). While troubleshooting I deactivated that site’s license. I get an error message: “Unsupported Media Type” when I attempt to activate again.

I see from past posts that this can be because of your license server being down.

This is a big problem for us however, as we’re not able to do any work on the site while this is happening and have ASAP requests in for it. Is there a permanent solution for this?

[designbynh]

I am getting the same error. Trying to work on a client site and can’t.

[sinanisler]

interesting
60 min ago I created new dev and activated a license and didnt have any issue

I just deactivated the license to test again and it is fine it gets activated.

[coder]

I’m still not able to activate the license on a site, same error.

If helpful, here is the network response through admin-ajax.php’s call to bricksbuilder.io:

{
    "success": false,
    "data": {
        "code": 415,
        "message": "Unsupported Media Type",
        "response": {
            "headers": {},
            "body": "<html>\r\n<head><title>415 Unsupported Media Type<\/title><\/head>\r\n<body>\r\n<center><h1>415 Unsupported Media Type<\/h1><\/center>\r\n<hr><center>nginx<\/center>\r\n<\/body>\r\n<\/html>\r\n",
            "response": {
                "code": 415,
                "message": "Unsupported Media Type"
            },
            "cookies": [
                {
                    "name": "__cf_bm",
                    "value": "<redacted>",
                    "expires": 1755707767,
                    "path": "\/",
                    "domain": "bricksbuilder.io",
                    "port": null,
                    "host_only": false
                }
            ],
            "filename": null,
            "http_response": {
                "data": null,
                "headers": null,
                "status": null
            }
        }
    }
}```

[thomas]

Please email us your login details at help@bricksbuilder.io so that we can look into this issue.

[coder]

Sent to your email, thank you.

[ThomasB]

Same issue on my site, I can’t activate my license anymore. It was still working a couple of hours ago. Thanks for checking this!

[thomas]

The license activations on all affected servers should be working now. If not, please share the admin login details at help@bricksbuilder.io with us, so we can further investigate this issue.

The root cause was with our hosts’ firewall rules, which blocked the license activation request from going through on specific servers.

[coder]

This issue has returned today.
Can you please find a permanent solution at least for lifetime licenses?

It is happening only on one website; the one I need to work on right now.

[coder]

I emailed again and you/they fixed it now.

[coder]

It looks like there is now a solution for this: Bricks 2.3.3 Changelog – Bricks

Thank you Bricks team