Browser: Chrome 110 OS: macOS / Windows / Linux / etc. URL: Link to a page that illustrates this issue Video: Jam
I updated Bricks to the latest version yesterday v2.0.2. It was working fine initially, but starting this morning, I began experiencing issues.
When I try to edit a page using the Bricks Page Builder, a blank white page appears. If I hard reload the page, the builder loads correctly and I can make edits. However, after adding a certain number of elements, the page fails to save and instead shows an HTTP 404 error Notification.
Expected Behavior:
The page builder should load without needing a hard reload.
The page should save successfully regardless of the number of elements added.
Actual Behavior:
A white screen appears while editing, requiring a hard reload.
Saving the page after a certain number of elements results in an HTTP 404 error.
So, it looks like you see two issues. The first one with the white screen, which might be caused by one of those two issues, that I suggest: ModSecurity Error 500 Empty Canvas Issue
What is interesting, though, is that it’s a white canvas only on the first page load, and not after that. So maybe it’s a different issue. I would suggest you try to disable all plugins and custom code, and check if it’s still happening.
You can also enable debug.log and check logs there, if you see some entries.
And it’s basically the same for your 404 error issue. You can follow the suggestions above, but additionally, you can also try to resave permalinks, just in case if they are not correct.
Another thing that comes to mind is ModSecurity or any other security plugin, if it’s still active. Please disable it, and make sure that they are not blocking the request.
Lastly, please go to WP Dashbaord → Bricks → System Information and make sure that everything is green.
If nothing helps, then please send temporary login credentials to your website and a link to this topic to help@bricksbuilder.io using the email address you used during the purchase, so we can take a look?
I wanted to provide an update the issue has been resolved. After some investigation, I discovered it was related to the max_input_vars PHP setting. Once I increased its value, both the white screen on initial load and the 404 error when saving were resolved.
I really appreciate your guidance and quick response!
