NO BUG: Templates Insert With Placeholder Images Across Multiple Sites, Browsers, and Environments

Bugs
1

Browser: Chromium (Brave + Chrome)
OS: Windows

We’re experiencing a reproducible issue where any saved template (even a brand-new one containing only a single image) inserts into a page with placeholder images instead of the real media.

This is not isolated to a single site or environment.

The issue occurs on:

  1. Our client site (dev + staging)

  2. Our portfolio site (completely different server + environment)

  3. Multiple Bricks installs with no shared templates

  4. Multiple machines (confirmed on two separate computers)

What we see

  • Images inside the template display correctly when editing the template itself

  • When we DROP the template into a page:
    all images become placeholder images

  • Even a brand-new template with one fresh image inserted immediately shows placeholders

  • Dropped in as a template block the images render correctly

This eliminates:

  • Server configuration issues

  • Cache issues

  • Corrupted template data

  • Cloudflare/CDN (Don’t use it on client dev/staging but do on our portfolio site)

  • Security plugins

  • Browser cache

  • Hosting environment

  • Lazy load

  • Image optimization

  • Incorrect media IDs

  • Wrapper HTML

  • Template import/export issues

What we have tried

  • Clearing localStorage & sessionStorage inside the Bricks Builder iframe

  • Hard refreshing the builder

  • Logging out of WordPress

  • Fully restarting browsers

  • Testing in Firefox & Chrome

  • Reassigning images inside templates

  • Recreating templates from scratch

  • DisablingBricks performance settings (lazy load, etc)

  • Rolling back the server environment (as it was strangely working this morning when dropping templates but it has stopped).

  • Switching domains and installs

  • Creating new test templates with one clean Bricks Image element

  • Testing on completely unrelated WordPress installs

No change. The issue persists across all installations and environments.

The templates themselves are fine and if I manually right click > copy > paste into a new page it works fine, but during the “template → canvas insertion” step it loads preview images/svg’s instead

Thanks in advance for the assist.

Some screenshot examples below:

image
image1439×433 29.4 KB

image
image2083×573 4.33 KB

2

Hi @Chkpt and welcome to the forum :partying_face:.

Please make sure that you have “Import Images” enabled here:

CleanShot 2025-11-24 at 10.22.25@2x
CleanShot 2025-11-24 at 10.22.25@2x2556×708 148 KB

Also, for the reports, it’s very nice if they include a video how to replicate the issues. Then we don’t need to guess what it could be :wink:

Best regards,
Matej

1 Like
3

Oh my god that was it… Thank you @Matej .

It was just such odd behaviour when the issue arose because it was previously working in the morning and I had done nothing else besides just select the template to insert. Then all of a sudden it stopped importing. Didn’t touch or see that toggle.

Sorry to keep you guessing and will remember next time to include a video!

Cheers

4

Hi @Chkpt,

I’m glad that it’s all working :slight_smile: Thank you for letting me know. I’ll mark the topic as no-bug.
I’m not sure why the toggle would disable itself, unless the local storage was cleared. In this case, yes, it might happen. (or you used another browser in the morning).

Anyway, you know the cause now, so that’s good :victory_hand:

Best regards,
Matej