I’m back. I finished a gig where we used Elementor and loved the experience (mostly, it is what it is).
QUESTION: How is the support from the company behind Bricks for paid customers? Good? Bad? In between?
REASONS FOR QUESTION: I am a LONG TIME paid Elementor user, spending a good amount yearly. I just ran into the legendary Elementor garbage tier support for paid customers. I won’t go into details, but I cannot believe what I just went through. I am done with that company.
Basically I am looking around and I really love what Bricks is doing technically. I want to pull the trigger and buy the bigger license but I need to find out what the consensus here is with respect to customer service / support for paid customers. Is it okay? Do they handle requests honorably? How are support requests handled for paid customers?
I’m not really looking for much support even, the community here looks great. I mostly open tickets about licensing or payment issues, rarely technical. I would even be happy to pay for support.
So, what has your guys experience been like? Are you happy? Is customer service human or are they boxed into silly support rules and forced to respond from a script?
Your insights and experience are greatly appreciated.
I was in that bad place with Elementor for years and moved to Bricks last year. The more you learn about and do stuff with Bricks, more you will elevate your work and do things properly and professionally. Your sites will work smoother and you can easily change anything in a few clicks that reflects on the whole website. Just forget everything Elementor ‘thought’ you and you will flourish with Bricks. I did make over of some of my Elementor sites just for the sake of practice.
It’s even better if you use some CSS framework with Bricks. Community is amazing and you can find solution to almost everything you need.
Bricks is fast! Lightweight and great out of the box.
The developers do everything to fix all bugs and seem to be working 24/7 to improve on it.
I used Divi (lifetime license) and Elementor and some others. And i now only use Bricks. The others give me a headache just by thinking of them.
I DO recommend Bricks. Just maybe consider using a test site for your commercial websites. After all big releases, some updates follow for issues. If you just wait these out, there should be no problem.
Like the speed of Bricks even without caching gets you a 100 99 99 100 speed score. For others this can not be done. Even with caching, an 80 is great.
Unlike Elementor, there is no free version of Bricks. In order to get support, you must have a (paid) license. The several times I have contacted Bricks for support, they have been helpful, quick, polite, and thorough.
If you want to switch to a professional workflow with components there are many pitfalls. From the roadmap and responses here there seems no commitment to fix these soon. New “features” are added and the restrictions and issues of existing and promoted features are not documented or communicated. You read “component support” and run into a dead end every day, when using them.
With a professional workflow in mind, there will soon be a builder that could do a better job on nailing the essentials. Just needs a bit for plugin devs to develop stuff for it and provide an external API for extensions.
Bricks is a great step from Elementor or Divi and they will focus their features and developments towards former customers of these builders - my impression at the moment.
The “niche” of Pro users, who want a fast and seamless workflow using best practices, will suffer a bit from that.
By missed support, I’m referring to the lack of priority given to fixing issues that would significantly improve Bricks.
Several issues with components - dozens spread across the forum
Drag and drop in structure panel is still quite bad - nondeterministic, and laggy when a page has 5+ sections
Inconsistent and clunky UX, especially in conjunction with components
Further improvements
The biggest downside at the moment: Loops tied to elements restrict query loops to dead simple listings - no dynamic grouping of e.g. all events per month possible
Hate to say but, I must agree with all the poins.
I’m new to bricks/wordpress but have 10+ EOX in development.
Bricks is not polished enough and priorities doesn’t seems to align with customer feedback.
Maybe bcoz the team is not that big and it’s a fairly new product and v2 released just a while ago.
Given time, I guess it will improve especially bigger competitors around the corner, etch and others.
Plus I’m taking it very slow learning it and stuff around it. I really wish for a builder that really meant to replace all the bloat-plugin fiasco. Even with bricks you end up with a dozen plugins.
