DUPLICATE: Video Lightbox outputs error "The image cannot be loaded" on Woo Product pages

[RokasZ]

Browser: Firefox 133.0
OS: Windows
URL: https://juvelyrasjuozas.lt (Will require admin access to bypass coming soon template if bug is not reproduce able by the team).
Woo Version: 9.6.2

When adding a button which links to a video lightbox in a WooCommerce single product template, clicking the button results in the lightbox opening with the error message: “The image cannot be loaded.” However, when the exact same button (with the same video URL) is copied and pasted into the homepage, the lightbox functions correctly and plays the video as expected.

On product page:

BricksBuilder:

If I copy paste the exact same button to my home page, it works perfectly fine:

BricksBuilder:

Thanks

**Editing to say: I tested this bug on two other Bricks Woocommerce stores and the bug persists, using any button to link to video lightbox inside of a product template will result in “The image cannot be loaded” message.

[timmse]

Hi Rokas,
Thanks so much for your report.

The problem has already been reported:

WIP: Link to Lightbox Video does not work in WooCommerce 'Product' post-type

Video: CleanShot 2024-09-11 at 16.42 · CleanShot Cloud I’ve managed to replicate the issue in the Bricks Demo: https://try.bricksbuilder.io/ with WooCommerce activated (required for Product post type). To reproduce this issue, create a Page and a Product. Both must contain an element which is linked to a Lightbox Video, like this: [CleanShot 2024-09-11 at 16.45.15@2x] Then on the frontend, try to open the Lightbox Video. You’ll see that on the Page, it works fine. On the Product, it displa…

I’ll close this thread accordingly. We’ll update the original thread as soon as we’ve fixed the issue.

Best regards,
timmse