In Bricks 2.1.1 and 2.1.2, forms submission is working in Desktop but not in Tablet and Mobile (landscape and portrait). When clicking the submit button in Desktop the form is sent immediately. However, when clicking the submit button in Tablet or in Mobile, a small spinning icon appears within the submit button (see attached photo), and the form in not sent even after couple of minutes. Tested in both Android and iOS.
When I reverted to Bricks 2.0.2 and it’s working fine.
can you share a link where I can try that - possibly with a test form, so that I don’t populate live submissions with my test data? What is your form setup? Can you make a screenshot? I’m not sure how this has anything to do with screen size, but I would like to check it.
Before sending me a link, you can also try with a new form - if you just insert it, and enable submissions, does it work?
After I downgraded to version 2.0.2 (from version 2.1.2) everything is working properly now, so I will not be able to regenerate the issue. I found out about that issue in version 2.1.2, when users complained that they can’t register to my website. I tested it on Android and iOS phons and realized that forms are not sent in Mobile. Based on an answer found in ChatGPT (it stated that it’s a known issue), I reverted to version 2.0.2 and it solved the problem. I’m not sure that I would like to upgrade to version 2.1.2 now, since I don’t have easy access to version 2.0.2 and if the problem reappears, it might take me some time to downgrade again.
you can always download older Bricks versions at https://my.bricksbuilder.io/, but I recommend that you create a staging access and send me a link - or even better, once you have a staging website, can you send temporary login credentials to your test/staging website and a link to this topic to help@bricksbuilder.io using the email address you used during the purchase, so we can take a look?
Sadly, I can’t replicate the issue locally, and without being able to do so, there is little chance that we can identify and fix it.
I received the Bricks license from a Web Developer, that worked on my website. Thus, I don’t have an account with Bricks and have no access to previous versions.
I’ll make a backup of the website (with the version 2.0.2), upgrade to version 2.1.2 so you could check for the issue first hand and then I aske my hosing provide to reload the backup
The website is now with version 2.1.3 and the issue persiste. I would appreciate if you could take a look.
I also emaild support two days ago (it was sent from my eamil that is linked to my activation code), but I didn’t hear back.
Thanks
I’ve tested it (v2.1.4) and emails are sent, on both Desktop and Mobile. However, in Mobile, sometimes there is a slight delay (3-5 seconds) before the email is sent.
