Hey Thomas & team,
I know this is an old topic, but I got the feeling that communication is again getting worse. I’m not speaking only for myself, but we are talking on Discord - Unofficial Bricks Builder server and there are users that reported a bug and all, but have not heard back since first e-mail communication. FYI, the topic I have in mind now is Builder Lag, but I bet it’s not the only one.
I know that you may be working on that and trying to solve it, but we don’t know that. We only see a bunch of “WAIT” and “WIP” in the forum, and that’s not giving us any hope. We don’t know why that topic is WAIT, what is missing? Another login information? Video? Another user report? Same goes for WIP, there are topics that are WIP and are older than 1 year - I’m sure you are not working 1 year or more on them 
Sure, some of them are already solved, just still in WIP (or WAIT), but how do we know? We don’t.
That said, I may miss some announcements about that, because I’m not active on FB and Discord is not channel you use, so If it’s not in the forum topic - I may very well miss it.
The point here is, there was a time when communication was very good for a while, but it went down again. Especially for bugs that are bigger and harder to find/fix, at lest that’s the feeling that I got and I’m sure I’m not only one.
I love Bricks and I would love to see a bit more communication again. It doesn’t need to be a lot and with many details, but
“we are working on that …this is what we discovered for now… we are not yet sure what is best way to implement it… + more if if needed”
would make all the difference. At least then we would know that something is happening.
To sum up, improving communication would be wonderful