# SOLVED: GoDaddy: Builder not loading

**URL:** <https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179>\
**Category:** Bugs\
**Tags:** v1-9-1-1\
**Created:** [April 25, 2024, 5:47pm UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179 "2024-04-25T17:47:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SandraJaye](https://forum.bricksbuilder.io/letter_avatar_proxy/v4/letter/s/b5e925/32.png) [@SandraJaye](https://forum.bricksbuilder.io/u/SandraJaye)\
**Post date:** [April 25, 2024, 5:47pm UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179/1 "2024-04-25T17:47:57Z")

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**Browser** : Chrome 110  
**OS** : macOS / Windows / Linux / etc.  
**URL** : Link to a page that illustrates this issue  
**Video** : Short screen recording that illustrates this issue (free tool: [jam.dev](https://jam.dev/))

I’ve just purchased yesterday. I’ve installed both the parent and child themes. I’ve updated all the settings, I’ve turned off every plugin (the site is new so there was only a handful. installed) I’ve watched every video I can find. And for the life of me I can not get the builder to load on any page or post.

I’ve tried creating new pages, building a template, watching YouTube videos, asking for help via email, your online form and Facebook. (no responses from anyone but the general public on Facebook and so far nothing has helped.)

in every how to guide, once installed you click “Edit with Bricks” and bricks is meant to launch. This does not happen for me. I get nothing.

 ![Screenshot 2024-04-26 at 3.17.00 AM](https://forum.bricksbuilder.io/uploads/default/original/3X/7/d/7d622ed3b3b2c197f3d3bfc4fbee5a6638ea0440.png)

 ![Screenshot 2024-04-26 at 3.45.34 AM](https://forum.bricksbuilder.io/uploads/default/original/3X/6/7/67ff1c7ecfdcc3a07216653b839c8412e6238ae7.png)

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**Author:** ![SandraJaye](https://forum.bricksbuilder.io/letter_avatar_proxy/v4/letter/s/b5e925/32.png) [@SandraJaye](https://forum.bricksbuilder.io/u/SandraJaye)\
**Post date:** [April 25, 2024, 5:50pm UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179/2 "2024-04-25T17:50:09Z")

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I have set up a Wordpress log in for support to access my site that has been email through but I have not had a response.

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**Author:** ![timmse](https://forum.bricksbuilder.io/user_avatar/forum.bricksbuilder.io/timmse/32/1192_2.png) [@timmse](https://forum.bricksbuilder.io/u/timmse)\
**Post date:** [April 26, 2024, 8:13am UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179/3 "2024-04-26T08:13:17Z")

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Hi Sandra,  
I see that your problem has already been solved by email.

For all other users with a similar problem:

In this case the hoster is **GoDaddy** and needs an additional entry in the htaccess, as described in the Bricks Academy:

> For **GoDaddy** users, you might need to add this line of code in your .htaccess file (first line)
> 
> ```auto
> SubstituteMaxLineLength 10M
> 
> ```

> **[Known issues](https://academy.bricksbuilder.io/article/known-issues/#error-500)**
>
> When I open the builder I don’t see the elements on the canvas If you open the builder and you don’t see the elements in the canvas but they are shown in the structure panel, and if you are using Cloudflare, then this is a known problem caused by a...

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**Author:** ![hockey2112](https://forum.bricksbuilder.io/letter_avatar_proxy/v4/letter/h/838e76/32.png) [@hockey2112](https://forum.bricksbuilder.io/u/hockey2112)\
**Post date:** [June 3, 2024, 11:22pm UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179/4 "2024-06-03T23:22:24Z")

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Thank you, this immediately fixed my issue at GoDaddy (the htaccess line).

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**Author:** ![milkrow](https://forum.bricksbuilder.io/letter_avatar_proxy/v4/letter/m/ed655f/32.png) [@milkrow](https://forum.bricksbuilder.io/u/milkrow)\
**Post date:** [September 17, 2024, 2:17pm UTC](https://forum.bricksbuilder.io/t/solved-godaddy-builder-not-loading/22179/5 "2024-09-17T14:17:32Z")

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This also fixed the issue for me when the Bricks Builder doesn’t load. I couldn’t edit pages in Bricks Builder at all and couldn’t edit the templates. Thanks for posting this!