SOLVED: Bought the Ultimate license, didn't receive the license, no one replies, should start 3 new websites

1

Dear Bricks,

Yesterday I bought the Ultimate license through my wife’s email because mine had some problems.

I didn’t receive the confirmation email, I sent an email to help[at]bricksbuilder.io, I sent a message through the form on the site but no one replies.

I’m planning to start three new projects in the next few weeks and I want to use Bricks.

Despite the fact that here in Brazil the license costs 5.5 times more than in the northern countries I trusted your product and I trust your company, I thought to contribute in you by investing my money by buying the most expensive license.

Please, I kindly ask someone from the Bricks VIP guys to help me solve this case, I need to start the work for which the customer paid me.

Thanks

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2

Hi @lanzoni.nicola

There’s a mismatch between the email used on the purchase and the real email address therefore our support messages didn’t get to your inbox. Our team is already assisting you.

Thank you

3

Hi @luistinygod ,
I can confirm that everything is now working as expected.

Thank you very much for your support.
Nicola

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